FAQ & Contact

PROSSIONI® is a European home and lifestyle brand with a foundation in textiles. Our goal is to create progressive and innovative design, with impeccable quality that has a positive impact on your well-being. Guided by a timeless, made-to-last approach, we are passionate about bringing sustainable and affordable luxury to the forefront through functional products that seamlessly blend modern innovation and technology with traditional craftsmanship. All our products are designed in Europe and skillfully crafted by our co-founder's factory to meet our high-quality standards.

We offer a 45-day free return policy starting from the date of your order, as long as you:

1) haven't used your products and

2) ship them back in their original packaging.

If you wish to exchange an item, kindly return it first and then purchase the desired item via our website. We treat returns and exchanges similarly, as they follow the same procedure.

To initiate your return or exchange, please follow the instructions on our return and exchange page in our footer and menu.

Once your return is delivered to our warehouse, expect your refund within 5-10 days. This time is for us to process your refund, validate that your products haven’t been used and were shipped back in their original packaging.

At present, we ship solely within the United States. However, you're welcome to explore our website and get to know our brand. Shipping is always with UPS® and free for all orders.

Sales tax applies to most states and is automatically applied during check-out.

To get your inquiry resolved promptly, kindly send us an email at assistance@prossioni.com. We're committed to providing our customers with excellent service and offer a 45-day free return policy to ensure your satisfaction. You can trust us to process your refund within this period.

Our business operates on Shopify, and all transactions are processed through Shopify Payments. As a result, our store is PCI compliant, and we maintain the highest standards for securing payment information and business data. To learn more about Shopify and PCI compliance, please refer to this link.

Cotton:

WASH

• 40 °C | 104 °F. Gentle wash and wash separately.

BLEACH

• Do not bleach.

IRONING

• Medium temperature.

DRY

• Tumble dry, low heat and delicate cycle.

WARNING

• Do not dry clean.

Linen:

WASH

• 40 °C | 104 °F. Gentle wash and wash separately.

BLEACH

• Do not bleach.

IRONING

• Low temperature.

DRY

• Do not tumble dry. Hang to dry in shade.

WARNING

• Do not dry clean.

Each order is produced, packed and shipped individually. Even though this rigorous made-to-order process and attention to quality take some extra time versus what you are used to. We promise to deliver your order within 9 days.

PROSSIONI®'s family-like ties to suppliers and streamlined made-to-order model enables us to sell luxury products at unmatched prices. All our products are designed in Europe and skillfully crafted by our co-founder's factory to meet our high-quality standards.

Our fitted sheets are designed to fit deep mattresses, measuring precisely 18 inches in depth. Additionally, our sheets feature full elastic banding and labeling for easy application on both long and short sides.

As we always strive to improve the quality and value of our products, our prices increase over time. The price you see today may therefore be higher tomorrow.

We care about the planet and your well-being. The frequency of washing significantly impacts your environmental footprint. Thanks to our unique NordShield® Crisp™ technology, your textiles will stay fresh for longer, sparing excessive washing and, in turn, reducing your carbon footprint. In addition, we only use premium, ethically-sourced textiles that meet the strictest standards, including GOTS®, Fairtrade™, OEKO-TEX®, and European Flax® certifications. No intangible sustainable 'fluff' talk. We provide concrete evidence through the most rigorous certifications.

At PROSSIONI®, we do things differently. We take pride in operating under a made-to-order business model that enables us to minimize our environmental impact. By allowing our customers to determine when we use our planet's resources, we can eliminate overstock and reduce waste. Furthermore, thanks to our close-knit relationships with suppliers, we can offer you our unique, luxury products at unmatched prices.

Thread count can indicate quality to some extent, since good yarn is necessary for high thread counts. However, don't be fooled by thread counts of 800 or more, which typically result in overly thick and unventilated fabrics. Some manufacturers use multiple yarns to deceive customers, but according to our laboratory tests and studies, we found that anything over 400 thread counts results in a fabric that lacks breathability.

In our design process, we consider the size and thickness of the yarn used in your bedding to be just as crucial as the thread count for achieving a superior feel and longevity. To create premium bedding products that meet our high standards, we exclusively use yarn with a size of 60S or higher. To achieve a breathable, lightweight fabric with the luxury hotel feeling we promise, using a balanced weave with fewer thread counts is crucial. To achieve this in our products, we employed single-ply yarn, resulting in bedding that possesses a perfectly balanced weave.